Terms & Conditions

(or How it Works)


To help you understand the process here’s the small print.

  • ‘Client’ – individual or business instructing the work
  • ‘TVA’ – Trent Virtual Assistant, Trent VA, we, us
  • Hours of business Monday to Friday 9.30am – 4.30pm excluding Bank Holidays
  • ‘Contract’ – outlines agreed work/task between the client and TVA.
  • A contract is issued prior to starting any task. This outlines the work to be done including any special arrangements i.e.
    • software
    • templates
    • timescales
    • communication update requirements
    • images/logos
    • passwords (for electronic access)
  • The Contract must be signed by the Client and TVA which will confirm all GDPR and legal compliances.
    No work will start until a signed contract is in place.
  • All work is carried out in strict confidentiality and is not shared with any third party unless instructed in writing by the client.
  • Copyright of any client logos/brand images remains the property of the client and will only be used as agreed by the client in the contract.
  • To meet ICO compliance TVA will act as a Data Processor in line with GDPR
  • TVA is not legally qualified to issue GDPR rulings but will work using best practice and will offer guidance which should be independently checked.
  • It is the client’s responsibility to check finished work and advise any errors.
  • Errors by TVA must be advised within 2 days of completion and will be corrected for free.
  • Changes by the Client will incur further time costs to correct.
  • Hourly work is charged in 10-minute increments.
  • Minimum time 30 minutes.
  • Invoices for work completed on the hourly rate will be issued 5 days after completion.
  • Retainer packages must be booked in advance and will self-renew on a monthly basis for maximum of 12 months from the start date.
  • At 12 months an annual review will be held to agree a new retainer to proceed. 
  • Payment for all work is due 14 days after invoice date unless agreed otherwise.
  • Retainer work will be billed on 1st of each month (or nearest working day)
  • If a retainer is cancelled mid-month, outstanding hours will be billed immediately and normal payment terms will apply.
  • Payment can be made by BACS.





  • Full name of business/client along with contact details are needed.
  • All referrals will be logged to your business.
  • 10% discount will be deducted from your next invoice as soon as your referral signs their contract for new work.