Terms & Conditions

(or How it Works)

To help you understand the process here’s the small print.

‘Client’ – individual or business instructing the work
‘TVA’ – Trent Virtual Assistant, Trent VA, we, us
Hours of business Monday to Friday 9.30am – 4.30pm excluding Bank Holidays
‘Contract’ – outlines agreed work/task between the client and TVA.
A contract is issued prior to starting any task. This outlines the work to be done including any special arrangements i.e.
- software
- templates
- timescales
- communication update requirements
- images/logos
- passwords (for electronic access)
The Contract must be signed by the Client and TVA which will confirm all GDPR and legal compliances.
No work will start until a signed contract is in place.
All work is carried out in strict confidentiality and is not shared with any third party unless instructed in writing by the client.
Copyright of any client logos/brand images remains the property of the client and will only be used as agreed by the client in the contract.
To meet ICO compliance TVA will act as a Data Processor in line with GDPR
TVA is not legally qualified to issue GDPR rulings but will work using best practice and will offer guidance which should be independently checked.
It is the client’s responsibility to check finished work and advise any errors.
Errors by TVA must be advised within 2 days of completion and will be corrected for free.
Changes by the Client will incur further time costs to correct.
Hourly work is charged in 10-minute increments.
Minimum time 30 minutes.
Invoices for work completed on the hourly rate will be issued 5 days after completion.
Retainer packages must be booked in advance and will self-renew on a monthly basis for maximum of 12 months from the start date.
At 12 months an annual review will be held to agree a new retainer to proceed.
Payment for all work is due 14 days after invoice date unless agreed otherwise.
Retainer work will be billed on 1st of each month (or nearest working day)
If a retainer is cancelled mid-month, outstanding hours will be billed immediately and normal payment terms will apply.
Payment can be made by BACS.

Referrals

Full name of business/client along with contact details are needed.
All referrals will be logged to your business.
10% discount will be deducted from your next invoice as soon as your referral signs their contract for new work.